sector experience

global experience across key sectors
As a team, the partners in The Black & White Group bring significant, global experience in working for and with a wide range of Fortune 500 companies in many sectors. Our proven experience to date includes the following sectors.

cards and loyalty programs
We have worked on all kinds of electronic payment programs and plastic cards, including prepaid debit cards, store cards, gift cards and top-up cards. We have established and managed loyalty schemes for leading brands in Europe, the US, and the Middle East. Previous projects have seen us structure loyalty business models and revenue streams, build operational systems and infrastructure, and set up and manage call centres related to the management of awards and redemptions.

consumer and retail
Our extensive work in the consumer retail sector is focused on improving the customer experience. We work help develop new products and merchandising, enhance customer service and value, design outlets, optimize traffic flow and streamline operational efficiency. We have provided our services to large malls, retail brands and packaged goods companies in the US, Europe and Middle East. Our approach incorporates the following services:

  • customer segmentation.
  • develop compelling propositions.
  • increase brand equity.
  • build value for the customer.
  • develop marketing strategies and effective campaigns.
  • plan brand budgets and execution.
  • enhance operations and management efficiency.
  • staff training and cost management.

telecoms
We have created and developed telecoms solutions for most of the leading, global handset manufacturers and network operators. From the development and launch of new consumer products, to assessment of retail outlets, we have worked in many aspects of the telecoms industry, including:

  • new product development and launch.
  • enhancing subscriber value and loyalty.
  • creating new mobile payment technologies.
  • design telecoms system architectures.
  • set network tariffs.
  • merchant payment.
  • dealer subsidies.
  • retail outlet evaluation (strategy, structure and design).

financial services
Focusing mainly in the banking and store card industry, we have experience in banking governance, operational efficiency and systems along with working closely with industry regulators in the US and Europe.

it
Our experience in the constantly advancing information technology sector has seen us work with large IT companies across a number of continents. We have helped them create strategic plans for new markets while hiring the local talent required to execute strategies successfully. Our work in the IT sector also includes the deployment and enablement of product and service development and delivery across multiple platforms.

education
Our experience working with educational institutes includes recruiting for the posts at University President and Vice President levels at prominent universities in the Middle East. We have also implemented an Employee Assistance Programme at the largest university in Ireland.